Warranty & Returns Policy
European Distance-Selling Directive (DSD)  97/7/EC
Customers who buy from us by means defined in the DSD as 'distance selling' and who are private individuals as defined by the DSD are entitled within 7 working days of receipt of goods and without reason to cancel their order and to be refunded the price they have paid.  Customers must return the goods at their expense, and the goods must arrive at our premises in as-new condition and in their original packaging.

Any goods returned with damaged or missing packaging may incur a handling/re-stocking charge.

We warrant that all new equipment sold by us is free from defects in material or workmanship. Our liability under this warranty is limited to making good any part or parts which shall within one year from the date when the equipment was delivered new to the customer be returned to us and which we are satisfied on our examination to have been defective in material or workmanship.  Included in this warranty are the costs of labour incurred by us in making good such part or parts.

This warranty is given on condition that:
  1. we are notified in writing within fourteen days after such defects appear and the equipment or defective parts are returned to as soon as reasonably practical or where this is not practical made available for inspection by us.
  2. the equipment has in our judgement been correctly installed and normally used in accordance with the instructions provided for its installation operation and maintenance.